Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at grandbotanica16@gmail.com. Returns should be sent to the following address:

234 East 121st New York, NY 10035

When your return is accepted, we’ll send you a return shipping label and instructions on how to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at grandbotanica16@gmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at grandbotanica16@gmail.com.